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We aim to have all orders are checked, packed and shipped within 2 days from the order date. **Please note that orders placed at the weekend and on selected holidays are processed the next business day.
Inaccurate Payment Information
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days.
Out of Stock Items
Orders with out of stock item(s) may take an additional 5- 10 business days to process and ship.
Shipping takes 7- 15 business days worldwide for £4.00
*Payments are converted in your currency.
*Free Shipping on Orders over £60 or more
We're bummed out that things didn't work out for you, but here's some good news: you get 14 days to Notify us through our contact page for an exchange for the same item in a different size and 30 days for a full refund .
Received an incorrect or faulty item?
We are sorry to hear that, please contact us with the details on our contact page within 14 days of receiving your item and we would be happy to correct the error.
Items must be returned unwashed, unworn, and undamaged.
All accessories must be in its original packaging.
Exclusions
We don’t accept returns on sale items, swimwear or underwear.
Online Purchases
Online purchases made through houseofdebijourn.com are valid for exchange or store credit, within 14 days from the ship date, or for a refund within 30 days
Return Postage
Customers are responsible for return postage.
Returns Address
A returns address will be given once notified of your return.
Don’t let it go unanswered, get in touch and one of the friendly House of Debijourn babes will be happy to help.